Feels a little creepy—doesn’t it? But, this is the future of air travel (and how we will interact with technology in general).
Airlines will know customer preferences, what “home” means for a traveler, if he likes aisle seats on morning flights, and—most importantly for use on third-party aggregators—what his preferred airline is.
The kicker: these conversations won’t be happening with live representatives drawing from a knowledge base. Passengers will instead converse with avatars, equipped with artificial intelligence and natural language understanding.
Recent news of life-sized holograms at three major New York airports has many passengers considering artificial intelligence and the technology’s real implications on their travel experience.
Minds go to fanciful extremes like the Terminator or Minority Report and they wonder: “What do these things do?” or “What’s coming next?”